Simplifying Payments: Redesign of PayZapp App

A User-Centered Redesign of the PayZapp Mobile App

In today's digital world, seamless and user-friendly mobile payment experiences are crucial. However, HDFC's PayZapp app faced challenges in user navigation, functionality, and overall engagement. This case study delves into a UX/UI redesign of PayZapp.

My Role

Research & Product Design

Timeline

1 Week

About PayZapp

PayZapp is a payment app from HDFC Bank that makes it easy to recharge and bill payments. Its unique feature is its PayZapp card, which is an online wallet system.
It enables you to make digital payments for various online and offline services without using your credit card or banking accounts.
It also has integrated UPI so you can easily transfer money from bank to bank instantly, which is free of cost.

Why the Redesign?

Although PayZapp has many features and can do most things well, I’m a frequent user of this app but there are many shortcomings experienced while using this app.
The user interface is not so great and it looks like the app was not updated for a while.
User flows are unnecessarily long.

What People are saying

So I took the challenge to redesign it and make it better based on user reviews and my experience.

Designs of Current App

The Final Designs

Here is the Final design with modern icons & typography and keeping all HDFC Bank’s colours and brand guidelines in mind.

Let’s see the Redesigned App.

Home Screen

The redesigned Home page displays all the important things directly on the home screen.

Recharge Screen

Here users can easily recharge or pay bills of their linked numbers and can see previous bill payments or recharge dates. Uses can also see all the ongoing offers.